We are currently unable to respond to complaints received by letter.  If you wish to make a complaint, please do so using our online form or by email. This will ensure that you receive a response to your complaint as soon as possible. 

We value complaints as they help us to improve what we do.

What do you want to complain about?

Not all complaints about the Scottish Parliament follow the same procedures. 

The Scottish Parliament’s complaint procedures don’t cover complaints about other organisations such as councils, the NHS or the police. They have separate procedures.

How we handle your information

We handle any personal information you provide in line with data protection law. For more information, please see our privacy notice or contact us

Complaints privacy notice (228KB PDF)

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