I am grateful for being able to open tonight’s members’ business debate and to talk about the subject at hand. I thank the members who have supported my motion so fervently. I am very grateful for that.
How many of us have received an email from a foreign royal claiming that we are the only one who is able to help them out of a sticky situation, usually involving thousands of pounds; or an offer to invest in gold that will make us richer than we ever dreamed in a matter of days; or a call claiming that our car insurance is overdue, when we do not even have a car? It is almost certain that we have all been exposed to financial scams in our lives.
Although some scams are more obviously fraudulent, scammers are getting more and more sophisticated in their targeted attacks. I had a scam call experience only the other day. It lasted from Friday until Monday, and was from someone purporting to be from BT, but who was clearly phoning from Bombay, or somewhere else over in that part of the world. It took us until Monday to identify that the calls were fraudulent. I then asked the caller whether they could tell me where they were calling from, and they said that they were calling from 81 High Holborn, London. I said, “That’s fine—I’ll pass that to the police, and they’ll be round”, and all I heard was, “Oh, my God!” and the phone went down. I never heard from them again. Basically, they were really at it.
In short, we are all exposed to scams, but there are simple preventative measures that we can take to protect our communities and keep people safe. Vulnerable members of our communities are at risk, so we need to implement those preventative measures to protect them from scamming.
The basics are simple. Financial scams are costing United Kingdom consumers £9 billion a year. That, coupled with the fact that one in eight Scots will fall victim to fraud, indicates that a serious public security issue exists. Financial scams manifest themselves in a variety of ways, including as phishing scams, fraudulent calls, bogus callers and rogue traders at the doorstep. Scammers pose as representatives of banks, HM Revenue and Customs, pension funds and other reputable institutions. I ask everyone to note that banks will not send out anything that is riddled with spelling errors requesting personal information.
Scams are a matter of community safety. Last year, no less than £354 million was lost from customers having been tricked into transferring money to fraudulent accounts. Unfortunately, it is often the more vulnerable members of our communities who fall victim to such crimes. Fortunately, however, there are simple ways to prevent people from becoming victims of scams, and to keep our communities safe. Scammers target people who are socially isolated, people with dementia, pensioners and others. For some of those people, who come from a time when most correspondence could be trusted, the rogue traders appear to be legitimate. To them, a phone call from the bank, requesting funds, seems to be genuine.
There is a strong correlation between social isolation and people falling victim to scams, and seven out of 10 victims of scams do not tell anyone about it, so they cannot be helped. In the UK, there are 3.6 million older people who live alone, and 2 million of them are over 75. Of course, not all older people will fall victim to a scam, but we must punish those who target their perceived vulnerability.
Age Scotland’s 2017 report on the subject shared a case study that illustrates how a financial scammer targeted someone who was socially isolated. The report says:
“John is a proud retired professional who is living independently with dementia. His wife died several years ago and his only daughter lives 30 miles away. A homecarer arrived at the home one day and noted that 3 men were working on the roof of his property, it transpired they had cold called having noticed a loose roof tile from the road. They initially quoted £80 but had since claimed that the roof needed emergency repairs and the cost had rocketed to £7,500.
John was upset and confused and indicated he just wanted to pay the men to get them away as he felt threatened and embarrassed. The homecarer contacted the Police and Trading Standards scam prevention team. The alleged workmen cleared off when they realised that the Police were investigating. The Trading Standards scam prevention team then visited John to give him advice on avoiding scammers in future. It transpires that John was also being targeted by scammers on the phone and through large amounts of mail claiming he had won various prizes.
Sadly, John had responded to a large number of fraudsters and over £100,000 of his savings had been withdrawn from his account to pay scammers from all over the world.”
What happened to John was unfortunate and totally unacceptable. Thankfully, his local trading standards scam prevention team visited him to ensure that he was not scammed again, but the damage had already been done. That is a sad story indeed, but it highlights how we can deal with and prevent such scams.
Although Westminster is officially charged with responsibility for consumer rights, scammers are a threat to the Scottish community’s safety, and we in the Scottish Parliament have a responsibility to protect our citizens from harm, including financial harm. The Scottish police and trading standards Scotland are essential in targeting scammers. Let us work with them and support the community-safety-focused scam prevention work that local trading standards teams undertake.
Sadly, trading standards teams are recognised as being at breaking point, given their funding position and low staff numbers. However, several local authorities have introduced creative prevention initiatives to reduce the risk of residents being scammed, and that creativity is to be commended. BT has found that the average person in Britain receives four nuisance calls a week, but what can be just a nuisance call to some—or a near miss, in my case—can be a devastating financial blow to others. Through nuisance call blocking initiatives, more than 1.5 million calls have been blocked across Scotland, and with increased awareness more nuisance calls will be blocked, thereby protecting the public from parting with their savings.
The Life Changes Trust should be acknowledged for its funding of trading standards teams in East Renfrewshire, Angus and South Ayrshire. It aims to increase awareness of the simple practical solutions in order to prevent scamming of people who are living with dementia. The project is in its third year and has helped hundreds of families who are living with dementia to avoid scams and unwanted cold callers. Feedback shows an increase in confidence and in the ability to maintain an independent life. One recipient of the call blocker said:
“Months ago, I was distressed by nuisance calls, so I am so glad I have the call blocker.”
Another said:
“It’s amazing how it has worked. We used to receive several calls a day—now none.”
The Life Changes Trust’s simple project has helped to restore peace of mind to 805 households since 2013, and has prevented up to an estimated £2 million of financial loss. Trading standards Scotland is an integral part of preventing financial scams.
Financial scam prevention can be simple. Beyond call blocking, local police in Aberdeen, for example, have used their monthly bulletin to warn residents of rogue traders and bogus callers. That grass-roots effort utilises existing channels in a cost-effective way in order to help to prevent scams. The police in Dumbarton organised a walkabout to raise awareness, after a local pensioner was scammed out of a four-figure sum. The commitment of the Dumbarton police in their efforts to prevent such incidents from continuing is to be commended. Providing “No cold calling” stickers for doors and a list of local trusted traders is another simple way to prevent financial scams.
Unfortunately, even when someone is completely aware of the risks, they might choose to talk to scammers because it is better than having no one. That is tragic to me, so I hope that, as a Parliament, we will increase our efforts to have a more connected Scotland. There are befriending networks, community classes, men’s sheds and a plethora of third sector programmes to combat social isolation.
Let me touch on John’s story one more time. After suffering his £100,000 loss, the trading standards scam prevention team in his local council helped in a number of ways. John’s daughter obtained a power of attorney over his welfare and financial matters. He received a free nuisance call blocker to stop all unwanted scam and sales calls, and a “No cold calling” sticker for his door, his mail was redirected to his attorney and a list of trusted traders was supplied to him and his family for future use. Finally, John has joined a local supported art class and feels less isolated, and his anxiety levels are drastically reduced.
Let us prevent the need for anyone to feel the need to trust foreign princes with their money.
In conclusion, preventing financial scams is imperative to community safety. With technology and—likewise—scams becoming more sophisticated every year, we must protect our citizens. The new economic crime strategic board is working with
“senior figures from the UK financial sector”
to tackle those scams, but we must not wait. Let us support our local councils, police, and trading standards officers in preventing and dealing with financial scams. The issue is costing us, not only in pounds sterling, but in peace of mind for our citizens.
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